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Shipping policy

Shipping Policy

At Zowly, we aim to deliver your order safely and as quickly as possible across Pakistan.

Shipping Charges

  • Shipping charges may vary depending on your location and order.
  • Any applicable shipping charges will be shown at checkout.

Delivery Time

  • Orders are usually delivered within 3–7 working days across Pakistan.
  • Delivery to remote areas may take a little longer.
  • Once your order has been dispatched, you may receive a confirmation or tracking update.

Order Processing

  • Orders are generally processed within 1–2 working days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Cash on Delivery

  • Cash on Delivery (COD) may be available for eligible locations in Pakistan.
  • Customers are required to provide a valid phone number and complete delivery address when placing an order.

Delivery Delays

While we do our best to deliver orders within the estimated timeframe, delays may occasionally occur due to weather, public holidays, courier issues, or other circumstances beyond our control.

Incorrect Address or Unavailable Customer

Please make sure your delivery information is correct before placing your order. If the customer is unavailable or provides an incorrect/incomplete address, additional delivery charges may apply for re-shipping.

Contact Us

If you have any questions regarding your order or delivery, please contact Zowly customer support. We’ll be happy to assist you.

Frequently Asked Questions

Find answers to common questions about Zowly Store, delivery, payments, orders, and support.
What is Zowly Store?
Zowly is an online store in Pakistan offering a variety of useful and trending products, including smart gadgets, home essentials, kitchen items, health & beauty products, and more.
Do you offer delivery across Pakistan?
Yes! We deliver our products across Pakistan. Simply place your order online and provide your complete delivery details.
Is shipping free?
Yes, we currently offer free shipping on all products across Pakistan.
How long does delivery take?
Orders are usually delivered within 3–7 working days. Delivery times may vary depending on your location and courier service.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for eligible orders and locations in Pakistan.
How can I place an order?
Simply select your desired product, click Add to Cart, proceed to checkout, and enter your correct name, phone number, and delivery address.
Can I cancel my order?
Yes, you may request cancellation before your order is dispatched. Once an order has been shipped, cancellation may no longer be possible.
What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and supporting photos/videos. Our team will review the issue and assist you according to our refund/return policy.
How can I contact Zowly?
You can contact our customer support by phone or email:
Phone: 03353426890
Email: huzaifhuzaif15@gmail.com
Are the products shown on the website available?
We try to keep our product availability and stock information updated. However, in rare cases, a product may become unavailable due to high demand. If this happens, we will contact you regarding your order.